Privacy policy overview
How we protect, use, and respect your information
Introduction to our privacy policy
Your privacy is important to us. This policy describes how luxeravota collects, uses, and safeguards your information in alignment with Australian laws, including the Australian Privacy Principles.
By using our services, you agree to the practices outlined here. We commit to communicating updates and addressing any privacy concerns you may have in a clear, open way.
What information we collect
We collect basic information such as contact details and preferences to provide better support and improve our services.
Information you provide directly
- • Your name as entered on forms or emails
- • Contact details like your phone number or email
- • Information in your message or enquiry
- • Preferences regarding appointment scheduling
- • Feedback or responses to surveys
Information collected automatically
- • Device and browser type for experience optimisation
- • IP address to maintain security controls
- • Visit date and time for record-keeping purposes
- • Pages viewed and actions on our site
- • Cookies and navigation preferences
How we use your information
Your data is used to deliver our services, communicate with you, and ensure your experience is smooth and secure.
- • Scheduling and confirming appointments
- • Responding to your service enquiries
- • Improving website reliability and support
- • Communicating important policy updates
- • Administrative and legal compliance
- • Troubleshooting and resolving technical issues
- • Gathering anonymous statistics on service use
Privacy priority: We continually review our processes to maintain strong protection of your personal information, and we invite your questions and feedback.
When we share data
Your personal data is never sold. We only share information to trusted parties assisting with administrative, technical, or legal functions, always under confidentiality agreements.
External service partners
Occasionally, specialist providers help us deliver certain functions, such as website security or email automation, under direct supervision and agreement.
Required legal disclosures
If Australian law demands it, we may provide certain information to authorities or regulators.
Anonymous statistics
Analytics may be shared in aggregate to improve services; these do not identify you individually.
Your privacy rights
Under the law, you can access, correct, delete, or object to how we use your data, and can contact us directly to exercise these rights.
- • You can receive a copy of your stored information.
- • You may request correction of incorrect details.
- • You may ask for your personal data to be deleted.
- • Request a transfer of your data to you or another service.
- • You may object to some types of data use.
- • Limit processing in certain circumstances.
Contact us anytime for support with privacy requests; we reply promptly to question or action your request.
How we keep data secure
luxeravota uses administrative, technical, and physical measures to protect your data from unauthorised access or misuse.
Technical security measures
- • Encryption in data storage and transmission
- • Firewalls, anti-malware, and monitoring for threats
- • Access limitation to sensitive records
- • Routine updates and security testing
Organisational safeguards
- • Staff training on privacy practices
- • Confidentiality agreements with team and vendors
- • Documented policies and regular audits
- • Physical site access restrictions
How long we keep data
We retain personal data only as long as required for ongoing service or compliance, and follow set schedules for removal.
- • Contact and profile information duration
- • Engagement and session logs period
- • Client communications retention length
- • Account transaction archive period
- • Retention of client marketing preferences
All deletion follows legal or regulatory guidelines.
International transfers
In rare cases, data may be processed outside Australia, always with safeguards for your privacy rights and protection.
- • Contractual security with overseas vendors
- • Regions with adequate data protections
- • Regular review of all cross-border partners
- • Your consent where required under law
Cookies and tracking policy
luxeravota uses cookies to improve your browsing experience and remember preferences. You can adjust cookie settings anytime.
Types of cookies we use
- • Core site functions which enable basic browsing
- • Help analyse and enhance website functionality
- • Keep your site settings and preferences
- • Enable additional features if chosen by you
Manage your cookie preferences in your browser or contact our team if you need assistance.
Policy changes and updates
We occasionally update this policy for compliance or clarity, with the date clearly shown at page top.
- • Direct email if major changes impact you
- • Prominent website updates and banners
- • Revision history available on request
- • Encouragement to review regular updates
Staying informed helps protect your privacy.
Contacting us about privacy
For privacy enquiries or feedback, please contact luxeravota using the details below.
luxeravota
Suite 903 / 241 Adelaide Street, Brisbane, QLD 4000 Australia
Phone: +61792630481
Email: content@luxeravota.com
Policy last updated October 18, 2025
Policy applies from October 18, 2025